Food delivery
Answers to customers during the evening rush
Who this is for
- Local delivery: sushi, pizza, burgers
- Dark kitchens without a dining room
- Small chains that want to keep customers off aggregators
The problem
On a Friday evening the chat explodes. Where is my order, I am allergic to peanuts what can I eat, do you deliver here, why is it taking so long. Your administrator cannot keep up, customers get annoyed and next time order through an aggregator that takes your margin.
How the service helps
Instant answers about the menu
Ingredients, allergens, portion sizes, delivery areas and hours, in the customer language.
Works during the rush
Peak load is exactly when a human cannot keep up, and a service does not care.
Your team stays on the kitchen
Typical questions get handled, people deal with what actually needs people.
What it takes to start
- 1
Upload your menu
Menu, ingredients, delivery areas and hours.
- 2
Pick a channel
A widget on your site or Telegram.
- 3
Check the answers
Ask a few questions yourself before letting customers in.
When a human steps in
An unhappy customer is not a case for automation. If someone writes that the pizza arrived cold, the service does not try to be clever: it flags the conversation for a human immediately.
Questions about this scenario
Can it tell customers where their order is?+
Order status needs a connection to your delivery system, and that is in development. Menu, allergens and delivery areas work today.
What about allergy questions?+
Answers come from your own menu with the source shown. When the data is missing, the service says so rather than guessing. On this topic that is a matter of safety, not style.
Which channels are supported?+
A widget on your website and Telegram. WhatsApp and Instagram are planned.
Do not see your case?
Write to us and describe your task. If we can help, we will say so honestly.